Ep 24. Talking Shop with Matt, AlisonX and Gav

Time for a bit of an update so whilst Matt and Alison wrestle for 'microphone control', Gav slips in to share his passion for Our Shared Agreement and in particular the improved relationship between people and the system. Together, they chat chat about It's All About People Champions, ways to capture stories and some of the challenges being faced to deliver personalised care. Find out more at www.itsallaboutpeople.info including dates for the OSA drop-ins and Gav's language blog.