The It’s All About People Personalisation Podcast

Alison chats to Amy Garratt, Patient Safety Lead Midwife, United Lincolnshire Teaching Hospitals NHS Trust (ULTH) and Cat Howle, Cardiac Rehab Specialist Nurse, Lincolnshire Community Health Services NHS Trust (LCHS), about their roles as It's All About People Personalisation Champions, and as personalisation trainers, teaching person-centred and strengths-based approaches to colleagues.

To mark Social Prescribing Day 2024, we sat down with Marissa Shaw (Social Prescribing Link Worker) and Jackie Tyson (Care Coordinator).
Together, they unpack how personalised care roles come together in practice, sharing real insights into the collaborative approach that supports individuals to take control of their health and wellbeing.
From connecting people with community resources to coordinating tailored care plans, this discussion shines a light on the power of teamwork in delivering truly person-centred care.

Alison and Matt join Shaun Harrison, Adult Social Care Manager at Lincolnshire County Council, to explore the Council's Maximising Independence programme.
We hear about strengths-based approaches, Sparks, 12th-century monks, and some really great examples of personalised ways of working. 
Maximising Independence seeks to promote independence and reduce the reliance on long-term support services.
The Maximising Independence Team works with: vulnerable adults, adults with learning disabilities, autistic adults, adults with physical disabilities, adult frailty, and adults with acquired brain injuries, in various care settings and the community. They do this by enabling people to reach their full potential by maximizing their independence and quality of life, and assist practitioners to make informed decisions about support needs. Types of referrals include: assessment of life skills, development of life skills, community inclusion, and observation and evidence gathering.

Give yourself some time to listen as Matt sits down with Karen Innes, a Mental Health Care Coordinator, to talk about the ripple effect of good quality conversations and the importance of making time for ourselves and others.
If your role is supporting people, this chat is guaranteed to get you thinking. 
Karen is a Mental Health Care Coordinator providing mental health support for the patients of four GP surgeries in Lincoln City centre. She also has a second job as a Community Support Worker for people with Serious Mental Health conditions who have been discharged from hospital and need support being in the community.

A new relationship between people and the healthcare system is on the horizon. Kirsteen (Lead Change Manager) joins Matt to talk about the strategic work and Amanda is back for another chat to add her expert-by-experience perspective. Hear about the 5-foundations and why this work is needed. 

Personalised cancer care is widely discussed, but what does it actually look like in practice?
Matt spoke to Lauren Gray, a Macmillan Senior Cancer Care Coordinator who bridges hospitals and community services to support people as treatment ends. She showed how personalised approaches are improving experiences, smoothing transitions, and supporting better outcomes across the cancer pathway.
For Lauren, personalisation isn’t a “nice to have” – it’s a practical, human way to steady people at vulnerable moments and ensure no one feels alone as they rebuild their lives after treatment.

In this episode, Matt chats with Deborah Whitfield, a Parkinson’s Specialist Physiotherapist at Lincolnshire Community Health Services NHS Trust.
Deborah takes us inside the Parkinson’s service to show how the Patient Activation Measure (PAM) is making a real difference - what’s working, what’s been challenging, and what they’ve learned along the way.
She also shares practical insights on how teams can be supported to use this approach with confidence and impact.

For this chat, Matt is joined by Vicky Thomson, CEO of Every-One Lincolnshire, for a discussion about how co-production supports the development of health and care delivery. Discover what co-production is (and isn't), the challenges of working in this way, and hear examples of great co-production that's happening in Lincolnshire. It really is all about people! 

Matt Evans chatted with Amanda Whitehead of the Wellness CIC about gut health and why it matters to us in looking after ourselves. Never heard of the microbiome? Have a listen to this! 

In this episode, Matt chats to Dr Joanna Blackwell about her research findings within the Cardiac Rehabilitation pathway in Lincolnshire.