The It’s All About People Personalisation Podcast

Ep 63. "It's how we do things around here!" with Vic, Emma, and Kirsteen

In this episode, Alison sits down with Vic Townshend, Emma Townend, and Kirsteen Redmile for a lively conversation about three key enabling programmes we’re fortunate to have here in Lincolnshire - Population Health Management (PHM), Health Inequalities (HI), and the It’s All About People Personalisation Programme. 
Working together, these teams are combining hard data with people’s voices and stories to build a deeper and clearer understanding of what really matters to people in Lincolnshire.
With that insight, they’re supporting the shaping of health and care provision that’s fairer, more connected, and truly person-centred.
Or, as Vic, Emma and Kirsteen would say, "It's how we do things around here!"
 
More about Vic, Emma, and Kirsteen:
Vic Townshend was previously Programme Manager for Population Health Management with Lincolnshire Integrated Care Board (ICB), and is currently leading national transformation as a Portfolio Director within NHS England’s Get It Right First Time (GIRFT) programme.
Emma Townend is Health Inequalities Improvement Manager with Lincolnshire ICB.
Kirsteen Redmile is Lead for Personalisation with Lincolnshire’s system-wide It’s All About People Personalisation Programme.

Ep 62. ReSPECT and Primary Care

In this episode, former Lincolnshire Integrated Care Board (ICB) ReSPECT Project Manager Jenny Fryer is joined by Dr Kaval Patel, GP and Partner at the Heart of Lincoln Medical Group, and Clinical Director of Lincolnshire Healthcare Partnership PCN
Together, they explore why starting ReSPECT conversations earlier - with your GP, for example - can make such a difference. These conversations aren't restricted to end-of-life care. They’re about understanding what really matters to a person, so care can be proactive, personalised, and built on trust between people and their GPs.
For people living with frailty, long-term conditions, or going through changes in their health, having these discussions sooner can open the door to more meaningful choices about treatment. It also means those wishes are clearly recorded and ready to guide decisions in an emergency.
This leads to better care, less stress, and more confidence, both for patients and the professionals supporting them, so that when the unexpected happens, everyone knows the plan.
Dr Patel is also Mental Health Strategic Lead for Lincolnshire, and Chief Executive of the Lincolnshire PCN Alliance.

Ep 61. Health Literacy and Language

Tune in to hear Alison from the It's All About People Team chatting with Elliot Kane about the exciting work he’s doing at a GP surgery in Lincoln.
Elliot’s on a mission to change how healthcare teams talk to patients, making things clearer, friendlier, and more effective.
He’s passionate about health literacy and believes that the way we use language can build better relationships - and lead to better health.
If he can get a word in with Alison, he’ll be sharing some of his ideas on how to make that happen!

Ep 60. Everybody, Every Story - Cancer Awareness Podcast: Cervical Screening

In the first episode of the 'Everybody, Every Story' Cancer Awareness Podcast, host Kavya is joined by Dr Lucy Rushworth and seven extraordinary women - Sue, Sadia, Meena, Namrata, Linda, Melissa, and Charlotte - to explore the importance of cervical screening.
Together, they break down myths, share personal experiences, and highlight why open, honest conversations matter.
This podcast series is brought to you by South Lincolnshire Rural Primary Care Network.

Ep 59. LGBTQ+ Children and Families with Shelby and Simon

In this episode, Ed and Ela chat with Shelby Hood, Business Support, and Simon Garner, Workforce Quality & Development Practitioner, both at Lincolnshire County Council, exploring the needs, lived experience, and progress of the LGBTQ+ community in Lincolnshire, alongside the ongoing challenges.
Shelby and Simon also highlight the work that has taken place to support practitioners working with LGBTQ+ children, families, and adults, and why this is so important.
 
 

Ep 58. 'I'm not frail - I'm just me!'

Alison and Kirsteen from the It's All About People team chat to Clare Credland and Dr Sadie Aubrey about all things ‘frailty’. 
Clare is Head of Integrated Community Partnerships, leading on frailty, at Lincolnshire Community Health Services NHS Trust (LCHS). Sadie is a GP, Clinical Director of South Lincoln Healthcare Primary Care Network, and Clinical Lead for Frailty for Lincolnshire. 
Together, they share their passionate belief that recognising frailty is not about defining someone by their condition - it’s about understanding what really matters to each individual, and shaping care and support around that.
In this conversation, Clare and Sadie show how Our Shared Agreement isn’t just words on a page - it’s something they’re bringing to life in their work every day, by being prepared to do things differently and making the most of what they have available to them.
So, tune in to hear inspiring stories, practical insights, and maybe even a few ideas you can take away and use yourself.

Ep 57. ReSPECT and Secondary Care

In this episode, Jenny Fryer, former ReSPECT Project Manager at Lincolnshire Integrated Care Board (ICB), sits down with Jillian Edwards, Deputy Lead Nurse for Palliative and End of Life Care, and Jody Blow, Advanced Clinical Practitioner in Trauma and Orthopaedics, both at United Lincolnshire Hospitals NHS Trust (ULHT). Together, they dive into the vital role of the ReSPECT form in secondary care settings.
They explore how this tool helps make sure a patient's preferences and values are clearly understood, especially during critical moments when the patient may not be able to speak for themselves. The ReSPECT process isn't just about paperwork; it’s about meaningful conversations between patients, their loved ones, and healthcare professionals. By capturing what matters most to each individual, the form supports truly personalised care and promotes shared decision-making when it matters most.

Ep. 56 Unaccompanied Asylum-Seeking Children with Jo and Gina

In this edition, Ela and Ed sit down with Joanne Hindley (Jo) and Georgina Kerwick-Chrisp (Gina) from the Children in Care Team at Lincolnshire County Council.
Jo and Gina work closely with unaccompanied asylum-seeking children, and they speak with warmth and honesty about the challenges these young people face - from their harrowing journeys to the trauma they carry, and the complex process of age assessment.
Jo and Gina also share the deep rewards of their work - the joy of building trust, the privilege of walking alongside these young people, and some truly inspiring stories of hope, resilience, and transformation.
It's all about people!

Ep 55. Our Shared Stories - Community Reporting

Join Anna, Melanie, and Tom, three of Lincolnshire’s new Community Reporters, as they discuss the power of real stories - and how hearing people’s lived experiences can spark genuine change.
They share personal highlights from our recent Conversation of Change event, which explored how real community voices and experiences could - and should -  inform quality improvement in health and social care.
Curious about the approach and what we’re learning so far? Discover more here: Our Shared Stories: A Conversation of Change

Ep 54. Shared Lives Week 2025

To celebrate Shared Lives Week 2025 (23 - 27 June) Alison from the It's All About People team talks to Katie Reilly, Development Worker with Shared Lives Lincolnshire and Carer, and Toni Ulyatt, Carer Recruitment for PSS (Person-Shaped Support) Shared Lives, to explore what this approach really means for people across Lincolnshire.
Katie and Toni speak with such genuine passion about the difference Shared Lives is making and how it’s all about giving people real choice, personalised support, and a sense of belonging. It’s not a one-size-fits-all approach; it’s about truly seeing, understanding, and supporting each individual.
Katie also shares what being a Shared Lives Carer has meant for her, and her family, and how it’s not just life-changing for the person being supported, but for the carer too.
And for anyone keeping score with Our Shared Agreement Five Foundations bingo… Alison’s pretty sure all Five Foundations are ticked off in this podcast!
So, give this podcast a listen. You’ll come away inspired, uplifted, and maybe even ready to get involved yourself!
About Shared Lives
Shared Lives is a care and support service where an approved carer shares their home and family life with someone who needs support, offering accommodation, care, and companionship. It's an alternative to traditional care settings like care homes, providing a more integrated and community-focused approach. Shared Lives schemes match individuals with a carer based on their needs and preferences, offering varying levels of support, including full-time living, short breaks, or day support.