The It’s All About People Personalisation Podcast

Ep 70. Lincoln City Foundation with Alice and Phill

Joining Alison as she sits down with Alice Carter and Phillip Watson from Lincoln City Foundation. Together they explore the Foundation's great work supporting individuals and communities to improve their physical, social, and mental wellbeing - and why what they do ‘isn’t just football’.
Stick with us to the end to hear about how proud Alice and Phill are about the impact their services are having on people - just don’t mention the dog and the naked photo shoot! 

Ep 69. Strength-Based Approaches with Hayley

What does it really mean to work in a strengths-based way - and why should it matter to everyone in health and social care?
In this episode, Alison sits down with Hayley Eccles, Deputy Director of Adult Social Care at Lincolnshire County Council, to explore how a strengths-based mindset transforms the way we think about care and support.
Hayley shares her own journey from Support Worker to Deputy Director, and why those early working experiences still shape her belief that people’s strengths, relationships, and communities are at the heart of meaningful care.
Together, Hayley and Alison unpack what it takes to move from “fixing problems” to building on what people can do, creating independence and connection rather than dependence.
From culture change to community partnerships, Hayley makes a powerful case for being brave enough to do things differently - putting people, not systems, at the centre of everything we do.
Tune in for an inspiring conversation about co-production, compassion, and the golden thread of strengths-based practice running through care in Lincolnshire.

Ep 68. Time to talk: Lincolnshire Talking Therapies

To mark World Mental Health Day on 10 October 2025, Caty from the It's All About People Team sits down with Dee, Barbara, and Tommy from Lincolnshire Talking Therapies for an open and inspiring conversation about mental health and the power of talking.
Dee, a Cognitive Behavioural Therapist (CBT), shares some of her most memorable moments in therapy and how she uses CBT techniques not just with her clients, but in her own life too.
Tommy, a member of Voice2Change, a patient involvement group run by Lincolnshire Talking Therapies, talks honestly about his journey and the lasting positive impact that talking therapies have had on his wellbeing.
Barbara gives a helpful overview of the different types of talking therapy available in Lincolnshire and explains how you can self-refer or join a group if you’re feeling anxious, low, or simply need someone to talk to.
Find out more about Talking Therapies and how to get support: https://www.lpft.nhs.uk/talking-therapies

Ep 67. Person-centred support for a smoke-free life: Lincolnshire’s Acute Tobacco Dependency Service

To mark Stoptober 2025, Gavin from the It’s All About People Personalisation Team sits down with Vicky, Kate, Ashlea, and Praveen from Lincolnshire’s Acute Tobacco Dependency Service to talk about how they support people on their journey to a smoke-free life.
They share how a truly person-centred approach, built on taking time to listen, empathy, understanding, and co-designing support, makes all the difference. By hearing each person’s story and tailoring care around what matters most to them, the team helps create change that lasts.
Tune in for inspiring insights, real experiences, and a powerful look at how person-centred care can transform lives.

Ep 66. Everybody, Every Story - Cancer Awareness Podcast: Breast Screening

In this second episode of the 'Everybody, Every Story' Cancer Awareness Podcast, which marks Breast Cancer Awareness Month (Wednesday 1 Oct 2025 – Friday 31 Oct 2025), host Kavya sits down with Dr. Lucy Rushworth and seven incredible women - Charlotte, Linda, Meena, Melissa, Namrata, Sadia, and Sue - to talk about something that can feel a little awkward but is absolutely vital: breast screening.
Screening can be scary to think about. Myths, misconceptions, and fears often hold people back, but putting off or avoiding screening can mean diagnosing cancer later, when it’s harder to treat. That’s why these women are opening up and sharing their stories.
In this episode, you’ll hear honest conversations about breast screening - the ups and downs, the fears, and even those awkward moments we all secretly worry about. You’ll also hear the facts that cut through the myths - and reminders that screening really can save lives.
Most importantly, you’ll meet women of different ages, backgrounds, and ethnicities who want to empower you with their experiences. Their message is simple: you’re not alone, and talking about screening makes a difference.
This podcast series is brought to you by South Lincolnshire Rural Primary Care Network.

Ep 65. ReSPECT in the Community

In this episode, former Lincolnshire Integrated Care Board (ICB) ReSPECT Project Manager Jenny Fryer is joined by Abi Alexander, Macmillan Clinical Team Leader at Lincolnshire Community Health Services NHS Trust (LCHS), and Jason Abrahall, District Nurse and Clinical Team Lead, Community Nursing, based in Bourne and Stamford.
Together, they look at why the ReSPECT process matters so much from a community team’s point of view. Community nurses, who often know people and their families well, play a key role in starting ReSPECT conversations, reviewing them, and making sure a person's ReSPECT form stays up to date, always reflecting their priorities and wishes for care in an emergency.
Jenny, Abi, and Jason also take time to answer a range of questions, including:
In a community or care home setting, who is best placed to have a ReSPECT conversation with someone?
What should be done if a person’s wishes on their ReSPECT form don’t match what’s written in their Lasting Power of Attorney document?
How prepared are community professionals to have ReSPECT conversations with people?

Ep 64. “Start with a cuppa…”: Project Compass with Becky and CJ

Caty sits down with Becky Frost, Project Manager, and CJ Jago, Deputy Project Manager, from Project Compass in Lincoln to talk about their inspiring, person-first approach to supporting people who are sleeping rough.
For Becky, CJ, and the Project Compass team, it all begins with something simple but essential: creating a space where people feel safe, welcome, and never judged. Somewhere you can come in, sit down, have a cuppa, and get support with basic needs.
This “open door” approach doesn’t just change lives at Project Compass - it’s also influencing other services. Because when you meet people where they are, at the moment that feels right for them, that’s when real change starts to happen.

Ep 63. "It's how we do things around here!" with Vic, Emma, and Kirsteen

In this episode, Alison sits down with Vic Townshend, Emma Townend, and Kirsteen Redmile for a lively conversation about three key enabling programmes we’re fortunate to have here in Lincolnshire - Population Health Management (PHM), Health Inequalities (HI), and the It’s All About People Personalisation Programme. 
Working together, these teams are combining hard data with people’s voices and stories to build a deeper and clearer understanding of what really matters to people in Lincolnshire.
With that insight, they’re supporting the shaping of health and care provision that’s fairer, more connected, and truly person-centred.
Or, as Vic, Emma and Kirsteen would say, "It's how we do things around here!"
 
More about Vic, Emma, and Kirsteen:
Vic Townshend was previously Programme Manager for Population Health Management with Lincolnshire Integrated Care Board (ICB), and is currently leading national transformation as a Portfolio Director within NHS England’s Get It Right First Time (GIRFT) programme.
Emma Townend is Health Inequalities Improvement Manager with Lincolnshire ICB.
Kirsteen Redmile is Lead for Personalisation with Lincolnshire’s system-wide It’s All About People Personalisation Programme.

Ep 62. ReSPECT and Primary Care

In this episode, former Lincolnshire Integrated Care Board (ICB) ReSPECT Project Manager Jenny Fryer is joined by Dr Kaval Patel, GP and Partner at the Heart of Lincoln Medical Group, and Clinical Director of Lincolnshire Healthcare Partnership PCN
Together, they explore why starting ReSPECT conversations earlier - with your GP, for example - can make such a difference. These conversations aren't restricted to end-of-life care. They’re about understanding what really matters to a person, so care can be proactive, personalised, and built on trust between people and their GPs.
For people living with frailty, long-term conditions, or going through changes in their health, having these discussions sooner can open the door to more meaningful choices about treatment. It also means those wishes are clearly recorded and ready to guide decisions in an emergency.
This leads to better care, less stress, and more confidence, both for patients and the professionals supporting them, so that when the unexpected happens, everyone knows the plan.
Dr Patel is also Mental Health Strategic Lead for Lincolnshire, and Chief Executive of the Lincolnshire PCN Alliance.

Ep 61. Health Literacy and Language

Tune in to hear Alison from the It's All About People Team chatting with Elliot Kane about the exciting work he’s doing at a GP surgery in Lincoln.
Elliot’s on a mission to change how healthcare teams talk to patients, making things clearer, friendlier, and more effective.
He’s passionate about health literacy and believes that the way we use language can build better relationships - and lead to better health.
If he can get a word in with Alison, he’ll be sharing some of his ideas on how to make that happen!