The It’s All About People Personalisation Podcast

Ep 13. ReSPECT with Jenny and Angela

Join Matt as he sits down with Jenny Fryer, Project Development Manager, and Angela Musson, Project Support Officer at the Lincolnshire Integrated Care Board (ICB), for a deep dive into the vital work surrounding ReSPECT - the Recommended Summary Plan for Emergency Care and Treatment.
Together, they explore how this personalised emergency care plan is helping ensure people receive the support they need, exactly when they need it, especially during those critical and often unexpected moments.
At its heart, the ReSPECT process is about meaningful conversations, informed decisions, and truly placing people at the centre of their care when it matters most.
 
 

Ep 12. Pain - a lived experience with Lee Vaughan

Matt is joined by Lee Vaughan to discuss chronic pain.
Lee Vaughan has lived with chronic pain since his teens. After attending a pain management education programme, he went from taking 28 pills a day to just one, and developed a new understanding of the causes of his pain and how to manage it.
Now an advocate for this kind of support, Lee has trained as a health coach and runs an online group for people living with chronic pain.  
Tune in to listen as Lee makes us think about how we understand persistent pain and shares his learnings and his experiences.
It's all about people! 

Ep 11. Grantham Aches and Pains Hub with Gemma, Alison, and Nicola

In this episode, we discuss the Grantham Joint Aches and Pains Hub event with Gemma Wright, Personalised Care Lead, K2 Primary Care Network, and Alison Wilkinson and Nicola Bussey, both Physiotherapists at United Lincolnshire Teaching Hospitals NHS Trust (ULTH).
Led by the K2 Healthcare Sleaford Primary Care Network (PCN) and the It's All About People Personalisation Programme team, the Grantham project brought together statutory, third sector and independent providers at a local leisure centre in the town to offer a ‘one-stop-shop’ for people experiencing joint pain.
The event allowed people to speak to various health and care professionals in an informal, non-clinical environment. Given the increasing pressures on primary care and local hospital services, this was intended to improve people’s access to professional advice and support.
Key to this discussion is the theme of working differently and how that feels for clinicians.  

Ep 10. Being a Personalisation Champion and training others

Alison chats to Amy Garratt, Patient Safety Lead Midwife, United Lincolnshire Teaching Hospitals NHS Trust (ULTH) and Cat Howle, Cardiac Rehab Specialist Nurse, Lincolnshire Community Health Services NHS Trust (LCHS), about their roles as It's All About People Personalisation Champions, and as personalisation trainers, teaching person-centred and strengths-based approaches to colleagues.

Ep 9. Social Prescribing and Care Coordination

To mark Social Prescribing Day 2024, we sat down with Marissa Shaw (Social Prescribing Link Worker) and Jackie Tyson (Care Coordinator).
Together, they unpack how personalised care roles come together in practice, sharing real insights into the collaborative approach that supports individuals to take control of their health and wellbeing.
From connecting people with community resources to coordinating tailored care plans, this discussion shines a light on the power of teamwork in delivering truly person-centred care.

Ep 8. Maximising Independence with Shaun Harrison

Alison and Matt join Shaun Harrison, Adult Social Care Manager at Lincolnshire County Council, to explore the Council's Maximising Independence programme.
We hear about strengths-based approaches, Sparks, 12th-century monks, and some really great examples of personalised ways of working. 
Maximising Independence seeks to promote independence and reduce the reliance on long-term support services.
The Maximising Independence Team works with: vulnerable adults, adults with learning disabilities, autistic adults, adults with physical disabilities, adult frailty, and adults with acquired brain injuries, in various care settings and the community. They do this by enabling people to reach their full potential by maximizing their independence and quality of life, and assist practitioners to make informed decisions about support needs. Types of referrals include: assessment of life skills, development of life skills, community inclusion, and observation and evidence gathering.

Ep 7. Importance of time and quality conversations with Karen Innes

Give yourself some time to listen as Matt sits down with Karen Innes, a Mental Health Care Coordinator, to talk about the ripple effect of good quality conversations and the importance of making time for ourselves and others.
If your role is supporting people, this chat is guaranteed to get you thinking. 
Karen is a Mental Health Care Coordinator providing mental health support for the patients of four GP surgeries in Lincoln City centre. She also has a second job as a Community Support Worker for people with Serious Mental Health conditions who have been discharged from hospital and need support being in the community.

Ep 6. Our Shared Agreement with Kirsteen Redmile and Amanda Whitehead

A new relationship between people and the healthcare system is on the horizon. Kirsteen (Lead Change Manager) joins Matt to talk about the strategic work and Amanda is back for another chat to add her expert-by-experience perspective. Hear about the 5-foundations and why this work is needed. 

Ep 5. Personalised Cancer Care in Practice with Lauren Gray

Personalised cancer care is widely discussed, but what does it actually look like in practice?
Matt spoke to Lauren Gray, a Macmillan Senior Cancer Care Coordinator who bridges hospitals and community services to support people as treatment ends. She showed how personalised approaches are improving experiences, smoothing transitions, and supporting better outcomes across the cancer pathway.
For Lauren, personalisation isn’t a “nice to have” – it’s a practical, human way to steady people at vulnerable moments and ensure no one feels alone as they rebuild their lives after treatment.

Ep 4. Patient Activation (PAM) with Deborah Whitfield (Parkinson’s service)

In this episode, Matt chats with Deborah Whitfield, a Parkinson’s Specialist Physiotherapist at Lincolnshire Community Health Services NHS Trust.
Deborah takes us inside the Parkinson’s service to show how the Patient Activation Measure (PAM) is making a real difference - what’s working, what’s been challenging, and what they’ve learned along the way.
She also shares practical insights on how teams can be supported to use this approach with confidence and impact.